Customer Protection & Disputes Management

If you experience any issues with your parcel, including damage or discrepancies, please contact our Customer Support team via Instagram. We kindly request that all communication be conducted in a respectful and professional manner. Use of abusive, inappropriate, or offensive language will not be tolerated.

To ensure customer protection and facilitate fair dispute resolution, customers are *required to record a complete unboxing video*. The video must clearly show the parcel seal intact and being opened. Claims for damaged, missing, or incorrect products will only be considered if the seal opening is visibly recorded in the video.

It is mandatory to create an unboxing video and report any concerns *within 24 hours of receiving the parcel*. This serves as proof that the product was received in its delivered condition.

For any delivery-related issues, including damaged items, please contact our team on Instagram in a courteous manner. Our standard response time is *within 24 hours*.

Please note that *claims for damage occurring during delivery will not be entertained for items purchased during sale, promotional, or discounted periods*.